Delivery

Thank you for shopping at Tongkat Ali Shop. Our UK fulfilment partner, J&J, uses a variety of delivery methods to ensure your order reaches you promptly and in excellent condition.

Delivery Methods

• UK Orders: Delivered via Royal Mail.
• EU Orders: Delivered via DHL.

Delivery Timeframes

• UK Standard Delivery: Royal Mail Tracked 48 (2 business days)
• UK Express Delivery: Royal Mail Tracked 24 (1 business day)
• EU Standard Delivery: DHL (3- 5 business days)
• EU Express Delivery: DHL Express

Order Processing

• Orders are processed within 1-2 business days.
• Orders placed on weekends or public holidays will be processed on the next business day.

Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email with your tracking number. You can track your order through the carrier's website.

Delivery Issues

• Delayed or Lost Packages: If your package is delayed or lost, please contact our customer service team at enquiry@tongkatalishop.co.uk for assistance.
• Incorrect Address: Ensure your delivery address is correct when placing your order. We are not responsible for packages delivered to incorrect addresses provided by customers.
• Damaged Items: If your order arrives damaged, please contact us within 7 days of receipt with photos of the damage for a replacement or refund.